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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A. Host three sessions to accommodate various time zones throughout the week of March 1st.
B. Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
C. Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
D. Host three sessions at various times of the week prior to the March 1st launch.

Question 2

How often should you recommend that your client conduct a guest and channel clean-up?

A. Annually
B. Ad-hoc
C. Weekly
D. Monthly

Question 3

Which discovery question will best help you understand your client's security concerns and guidelines?

A. Which internal teams collaborate most frequently in your current organization?
B. What user support model does your organization use today to answer IT and Slack-related questions?
C. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D. Are there groups within the organization that need more restrictive permissions or access than a typical employee?

Question 4

Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A. Best practice is for admins to create all project channels for users so there is consistency across departments.
B. Admins create a few standard channels with channel prefixes to establish best practices.
C. Organic channel creation is authentic and reflects the way work is done.
D. Allow users to create and customize their own channels so they have a unique user experience.

Question 5

You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

A. Workspace Admins and Workspace Owners
B. Org Admins and Org Owners
C. Org Owners only
D. Org Admins only

Solutions: