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Salesforce Certified Education Cloud Consultant Sample Questions:

1. An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?

A) Email to Case
B) Advising Pools
C) Early Alerts
D) Success Teams

2. A customer wants to learn more about Salesforce.org solutions built by the community.
What are two resources a consultant can recommend?
Choose 2 answers.

A) Product Documentation: Get Started with Open Source Commons
B) Product Documentation: Is a Pro Bono Project the Right Fit
C) Power of Us Hub Group: CumulusCI (CCI)
D) Power of Us Hub Group: Open Source Commons & Community Sprints

3. The Accessible Education office needs to track accommodations made for students disability and accessibility needs.
How should the consultant design the Salesforce environment to meet the requirement?

A) Configure a custom object.
B) Create custom fields on the Contact object.
C) Use the Behavior Response object.
D) Leverage the Attribute object.

4. A university's Study Abroad office is getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure of which metrics to use to determine whether the implementation project is successful.
Which metric should the consultant recommend?

A) Volume of emails to the office
B) Number of student phone inquiries
C) Percentage of staff logins each month

5. Career Services wants to import internship information from a spreadsheet into Salesforce. Student contact and educational information is populated from the Student Information System (SIS) to Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates.
Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?

A) Email address
B) Company name
C) Student number
D) Company phone

Solutions: