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HP Selling HP BSM Solutions Sample Questions:

1. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) How often do you update application revisions across your network?
D) Have you experienced customer satisfaction issues for accessing your applications?

2. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) incident ticket management
B) service desk management
C) performance test management
D) maintaining and monitoring the quality of services

3. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)

A) business process testing and reporting
B) real user monitoring
C) reduced costs through tool consolidation
D) cross-domain event tracking and management capability
E) end-to-end business process monitoring

4. Which HP value statement will resonate with the persona involved in Network Management?

A) Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
C) Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
D) Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.

5. From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?

A) Do you know when an application or service will be ready for deployment into the production environment?
B) Does duplication of error tracking efforts slow the time to resolve problems?
C) Are you able to monitor native iPhone Mobile applications end-to-end?
D) How are you tracking financial expenses in a siloed infrastructure?

Solutions: