Handling Calling, Chat, and Meetings

• Handling chat and cooperation experiences: this includes customizing messaging policies; handling external access; managing channels for a team; handling private channel creation policies; handling email integration; customizing external access for OneDrive for Business and SharePoint; handling Cloud file storage options for cooperation.
• Handling Phone System: here you need to show your expertise in handling resource accounts; designing and customizing call queues; developing and customizing auto attendants; handling call park policies; handling calling policies; handling caller ID policies; interpreting the Direct Routing health dashboard.
• Handling meeting experiences: the test takers need to prove that they are conversant with customizing meeting settings; designing and handling meeting policies; customizing settings for live events; designing and handling policies for live events; customizing conference bridge settings.
• Handling phone numbers: this requires the individuals’ skills in giving recommendations regarding a PSTN connectivity solution depending on business needs; ordering phone numbers; handling service numbers; adding, replacing, or removing an emergency address for your enterprise; assigning, replacing, or removing a phone number for a user; handling voice settings for users; customizing dynamic emergency calling.

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The Microsoft MS-700 exam is designed to validate the skills of the Microsoft Teams Administrators in configuring, managing, and deploying Office 365 workloads. These professionals carry out these functions for Microsoft Teams with a focus on efficient communication and partnership within an enterprise environment. They collaborate with other experts, including Telephony Engineers, to incorporate the advanced voice components into Microsoft Teams. The candidates who pass this Managing Microsoft Teams test fulfill the requirements for getting the Microsoft 365 Certified: Teams Administrator Associate certification.

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More about MS-700 Exam Topics

• Planning a Microsoft Teams Environment and Configuring It

  The starting domain concerns upgrading to Microsoft Teams from Skype for Business. The tasks include choosing a proper path for upgrading and the mode for coexistence to satisfy specific requirements, planning and troubleshooting meeting migration, configuring the upgraded notification as well as meeting application preferences for Microsoft Teams, and more. The next portion is intended for planning and configuring settings targeting Microsoft Teams. Things to do here are planning for successful deployment for network with Network Planner, calculating the capacity of network bandwidth for video, voice, Live Events, and meetings concerning Microsoft Teams, assessing readiness for the network ports as well as protocols as utilized by the client app for Microsoft Teams, etc. Next comes the aspect of implementing management for governance as well as lifecycle regarding Microsoft Teams. The tasks included here are creating team templates, setting up policies targeting group creation for Microsoft 365, configuring groups, policies for expiration and naming for Microsoft 365, and archiving, unarchiving, restoring, and deleting a team. What's more, this topic also delves into configuring and managing guest access for Microsoft Teams with tasks like configuring guest users, guest permissions, live events, meetings, and calling options as well as messaging, removing guests, managing Azure AD guest access review, and configuring guest access. The other part of managing compliance and security includes assigning administrator roles for Microsoft Teams, creating and managing compliance and security features together with alerts, and others. Another area within this exam topic is about deploying and managing endpoints for Microsoft Teams, where you will find deployment to devices like Windows, mobile, VDI, and MacOS. This topic finalizes with monitoring and analyzing service usage and touches reports, call quality optimization and using Power BI in identifying issues affecting call quality.

• Managing Policies for Teams and App

  This MS-700 exam topic includes managing a team by first creating one and upgrading existing resources. Thus, here, you will have to know how to control various privacy levels as well as org-wide teams. Further on, this tested area concerns managing a team membership and implementing policies for team apps. This last aspect includes creating and managing policies for app permissions and app setup and also covers how to be in charge of users in a group, deals with dynamic membership, and manages team participants for access review.

• Managing Chat, Calling, and Meetings

  As part of managing chat, calling, and meetings, the first concern of MS-700 test is in managing experiences for a chat in addition to the collaboration. Included is executing configuration settings for meetings. There is also managing access externally, channels directed to teams, creation policies for private channel and email integration, configuring access related to SharePoint as well as OneDrive for Business, and managing storage options for cloud files regarding collaboration. The second segment is about managing meeting experiences and touches on configuring settings for meetings, creating and managing meeting policies, configuring settings that target live events, defining as well as managing policies aiming at live events, and deploying settings for conference bridges. The third section is about managing phone numbers and goes into the details of recommending a connectivity solution called PSTN depending on requirements for the specific business, ordering phone numbers, managing service numbers, and adding, changing, or removing emergency addresses for your firm. Also, it touches on assigning, changing, or removing phone numbers for users, managing user audio and voice conferencing settings, and configuring dynamic calling during emergencies as well. To close this topic is the fourth area of managing phone systems whereby candidates will be covering resource account management, creating and configuring call queues, auto attendants, and managing policies for call parks. It extends as well to managing call policies, managing policies for caller ID, and interpreting the health dashboard for Direct Routing.

Preparation Process

As stated above, the first step in the preparation process is to review the exam objectives. This will enable the candidates to understand the areas that are covered in the certification test. When it comes to the prep resources for learning the topics, the Microsoft Learn Platform has all the tools that you need. Let’s look at these in detail.

• Free Online Learning Path

  The resources available under this path are free. These are designed to be used as supplements to the instructor-led training. There are two learning paths for the Microsoft MS-700 exam – Upgrade to Microsoft Teams and Manage Team Collaboration with Microsoft Teams. Each learning path has five modules within it and the students can explore each of them to gain the competence required to pass the test and obtain the certification.

• Paid Instructor-Led Training

  This training option is a paid course that covers six specific central elements. These include Microsoft Teams Overview; Microsoft Teams’ Security & Compliance; Governance Implementation; Preparation of the Environment for the Deployment of Microsoft Teams; Management and Deployment of Teams; and Management of Communication and Collaboration in Microsoft Teams. The training course will offer in-depth lessons on each of these elements with some hands-on lab experience.

• Official Practice Test

  The applicants can also explore the official practice test on the Microsoft website. This training tool is designed to prepare them for different question formats that can be encountered in the actual exam.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-700

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