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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist ein Konfigurationselement?

A) Ein Problem, das analysiert, aber nicht gelöst wurde
B) Jede Komponente, die verwaltet werden muss, um einen IT-Service bereitzustellen
C) Jede Zustandsänderung, die für die Verwaltung eines Dienstes von Bedeutung ist
D) Jede finanziell wertvolle Komponente, die zur Bereitstellung eines IT-Produkts oder -Dienstes beitragen kann

2. Welche Aussage beschreibt den Wert der Servicestrategie für das Unternehmen am BESTEN?

A) Es reduziert ungeplante Kosten durch optimierte Handhabung von Serviceausfällen
B) Es reduziert die Dauer und Häufigkeit von Dienstausfällen
C) Es ermöglicht dem Dienstanbieter zu verstehen, welche Service-Levels zum Erfolg seiner Kunden beitragen
D) Es ermöglicht höhere Mengen erfolgreicher Änderungen

3. Welche ZWEI sind Eingaben für das Service-Wertsystem?
1 Nachfrage
2 Produkte
3 Wert
4 Gelegenheit

A) 1 und 2
B) 1 und 4
C) 2 und 3
D) 3 und 4

4. Welche Vorgehensweise gleicht das Risikomanagement mit der Maximierung des Durchsatzes aus?

A) Vorfallmanagement
B) Aktivierung ändern
C) Problemmanagement
D) Kontinuierliche Verbesserung

5. Welches Leitprinzip konzentriert sich auf die Reduzierung von Kosten und menschlichen Fehlern?

A) Fokus und Wert
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Ganzheitlich denken und arbeiten
D) Optimieren und automatisieren

Solutions: