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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

Question 1

A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?

A. TS3200
B. TS3100
C. TS3310
D. TS2900

Question 2

Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?

A. IBM Spectrum Control
B. IBM Spectrum Accelerate
C. IBM Spectrum Archive
D. IBM Spectrum Protect

Question 3

A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

A. Place the order with just 1 TB drives.
B. Place the order with height and weight reduction delivery.
C. Place the order, then have the installer take apart and reassemble the XIV.
D. Place the order with only 6 modules then perform a MES upgrade.

Question 4

What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.

Question 5

Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?

A. IBM FlashCopy
B. IBM Easy Tier
C. Real-time Compression
D. Thin provisioning

Solutions: