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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

Question 1

What system allows you to view Key Performance Indicators in real time?

A. Computer Telephony Integration (CTI)
B. CTE
C. SETI
D. PKI

Question 2

How do you calculate ROI (Return On Investment)?

A. (Value * Cost) / Cost * 100
B. (Value + Cost) / Cost * 100
C. It is not possible to calculate.
D. (Value - Cost) / Cost * 100

Question 3

To which three types of data do companies restrict access? (Choose three)

A. network shares
B. proprietary information
C. personnel records
D. payroll information

Question 4

What destroys the reputation of the Help Desk and ruins the integrity of the company?

A. poor flexibility
B. poor problem resolution
C. poor business plans
D. poor confidentiality

Question 5

After assessing the need for organizational development, which statement best explains what a manager must do?

A. implement and review the new change
B. delegate and assign new tasks
C. trend and report the change
D. plan and implement the change

Solutions: