Exam Code: GE0-702
Exam Name: Genesys Certified Professional 7-Developer.Inbound Voice
Updated: Aug 25, 2026
Q & A: 100 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Configuration & Integration | 15% | - Security and access control - Configuration Server objects - Database and third-party system integration |
| Routing Strategy Development | 30% | - Inbound call flow logic - Queue and agent selection rules - Universal Routing design |
| Troubleshooting & Optimization | 10% | - Common issue resolution - Logging and monitoring tools - Performance tuning |
| Inbound Voice Solution Architecture | 25% | - Genesys Framework and components - Interaction Server setup - SIP Server and Media Server configuration |
| IVR & VoiceXML Implementation | 20% | - Call treatment and prompts - GVP (Genesys Voice Platform) deployment - VoiceXML 2.1/3.0 integration |
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