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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. Organize each rule in the appropriate layer of the Enterprise Class Structure (ECS).

2. A client wants to replace the Pega 7 logo in the Case Manager and Case Worker portals. Instead of using the company logo, the client wants you to use the logos for each of the company's operating subsidiaries - a user in the ABC subsidiary sees the logo for ABC, and a user in the XYZ subsidiary sees the XYZ logo.
How do you replace the Pega logo with the appropriate logo for each operating subsidiary?

A) Create a skin for each division.
B) Create a harness for each division.
C) Create a portal header for each division.
D) Create a portal record for each division.

3. An agent is configured to run at a 600-second interval with a maximum number of entries set to 50. There are
75 entries in the scheduled queue. If the agent runs at 2:30 P.M., when does the agent run again?

A) 600 seconds after the last run started
B) Depends on the number of nodes in the cluster
C) One hour after the last run because the master agent runs only once per hour
D) 600 seconds after the agent activity processes 50 entries

4. Which of the following requirements can be implemented using Next Best Action?

A) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
B) Reduce average handle time of each customer interaction to less than two minutes per incident.
C) Identify why response rates for a campaign in a region are lower than the company average.
D) Provide the customer service representative with a list of potential reasons the customer has called.

5. An insurance application contains a top-level case type named Auto Claim and a Damage Appraisal child case.
The company has determined that only one user may
open and work on a case at one time.
However, users working on damage appraisals should not lock out users working on the parent Auto Claim case.
Which two configurations satisfy this requirement? (Choose Two)

A) Select Default locking on the Auto Claim case type.
B) Select Optimistic locking on Damage Appraisal.
C) Select Do not lock the parent case when the child case is open on the Damage Appraisal case type.
D) Select Do not lock the parent case when the child case is open on the Auto Claim case type.

Solutions: