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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Music-on-hold
C) Local Announcements
D) Integrated Announcements

2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Dynamic Percent Allocation
C) Dynamic Threshold Adjustment
D) Service Objective

3. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) collect-digits
B) route-to-digits
C) queue-to
D) converse-on

4. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Automatic Call Distribution (ACD)
C) Expert Agent Selection (EAS)
D) Best Service Routing (BSR)

5. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

Solutions: