Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation : 6201-1

6201-1 real exams

Exam Code: 6201-1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Oct 17, 2026

Q & A: 55 Questions and Answers

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- System Support
  • 1. Diagnostic tools and logs
  • 2. Common implementation issues
  • 3. Backup, restore, and best practices
Call Routing and Vectoring- Routing Configuration
  • 1. VDN configuration
  • 2. Vector programming concepts
  • 3. Call treatment and routing logic
Avaya Call Management System Fundamentals- CMS Configuration
  • 1. CMS architecture and functions
  • 2. Data collection and reporting
  • 3. Administration basics
Reporting and Performance Management- Monitoring Operations
  • 1. Real-time and historical reports
  • 2. Service level measurement
  • 3. Agent and split performance analysis
Avaya Aura Communication Manager Fundamentals- Platform Architecture
  • 1. System architecture and integration
  • 2. Licensing and feature overview
  • 3. Avaya Aura Communication Manager components
Contact Center Implementation- Deployment and Configuration
  • 1. Agent, skill, and vector configuration
  • 2. Installation prerequisites
  • 3. Hunt groups and routing strategies

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

  • A. Voice over IP
  • B. Music-on-hold
  • C. Local Announcements
  • D. Integrated Announcements
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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Question #2

A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

  • A. Vector Queuing Priorities
  • B. Dynamic Percent Allocation
  • C. Dynamic Threshold Adjustment
  • D. Service Objective
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

  • A. collect-digits
  • B. route-to-digits
  • C. queue-to
  • D. converse-on
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which communication manager option on the communication manager gives the customer call centre capabilities?

  • A. Least Occupied Agent (LOA)
  • B. Automatic Call Distribution (ACD)
  • C. Expert Agent Selection (EAS)
  • D. Best Service Routing (BSR)
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

  • A. From Solaris login as root and use the date command
  • B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
  • C. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
  • D. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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