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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) There is a firewall between the PC and the CMS.

2. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
B) Using cms svc menu, pkg_install option
C) Using cms adm menu:, pkg_install option
D) Using CMS main menu, System Setup menu, Package management option

3. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) CMS version is misconfigured on the system-parameters features form.
C) There is no network connection to CLAN.
D) CMS version is not configured an the system-parameters features farm,

4. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Silver
C) Premium
D) Elite with EAS

5. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the Skill whisper announcement before call: is delivered
B) by the telephone display (a = Originator Name to VDN)
C) by the VDN of Origin announcement before call is delivered
D) by the flashing skill button on the telephone set

Solutions: