Pass Cisco Cisco Contact Center Enterprise Implementation and Troubleshooting Exam in First Attempt Guaranteed Updated Dump from ITexamReview!
Pass 500-444 Exam with 58 Questions - Verified By ITexamReview
NEW QUESTION # 25
What are two functions of a SIP Proxy Server? (Choose two.)
- A. load balancer for HTTP and SIP
- B. handles box-to-box redundancy
- C. centralizes dial plans
- D. helps to centralize the administration and call control
- E. connects to Call Router
Answer: C,D
Explanation:
A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls. Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server. Reference: https://www.voip-info.org/sip-proxy-server/
NEW QUESTION # 26
Which type of machine will run an automated deferred sync job?
- A. Secondary AW machine
- B. AW client machine
- C. AW/HDS machine
- D. Principal AW machine
Answer: B
NEW QUESTION # 27
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
- A. Domain validation certificate
- B. Self-signed certificate
- C. Root certificate
- D. Digital certificate
- E. Certificate authority certificate
Answer: B,E
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin
NEW QUESTION # 28
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number with scheduled script
- B. Dialed Number mapped to a CallType
- C. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
Answer: C
Explanation:
Explanation
To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed.
The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release
12.0 (1)2.
NEW QUESTION # 29
What is used to build VXML applications?
- A. Script Editor tool
- B. Configuration Manager
- C. Call Studio development platform
- D. PCCE Web Administration Manager (S.P.O.G)
Answer: A
NEW QUESTION # 30
What are the Active and Configured agent counts for the 2K deployment model?
- A. 2K / 8K
- B. 2K/12K
- C. 2K/4K
- D. 2K/10K
Answer: A
Explanation:
Explanation
The 2K deployment model for Cisco Contact Center Enterprise (CCE) is a prepackaged solution that offers a simplified and scalable architecture for medium-sized contact centers. The 2K deployment model supports up to 2,000 active agents and up to 8,000 configured agents. An active agent is an agent who is logged in and ready to take calls. A configured agent is an agent who has a profile in the system, regardless of their login status. The 2K deployment model also supports up to 4,000 IVR ports, up to 120,000 BHCA, and up to 12,000 concurrent calls1.
References:
1: Cisco Packaged Contact Center Enterprise Solution Reference Network Design (SRND), page 2-3
NEW QUESTION # 31
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Security Authority (SA)
- B. 3rd party signed
- C. Certificate Authority (CA)
- D. Self-signed
Answer: C
Explanation:
The signed certificate that is less administration in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server's certificate. The CA signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate's owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.
NEW QUESTION # 32
What are two upgrades for Common Ground? (Choose two.)
- A. includes migration of windows registry
- B. includes database migration
- C. in-place upgrades exist on VMs
- D. updates Hostname as appropriate
- E. updates IP address as appropriate
Answer: D,E
NEW QUESTION # 33
What are two functions of a SIP Proxy Server? (Choose two.)
- A. load balancer for HTTP and SIP
- B. handles box-to-box redundancy
- C. centralizes dial plans
- D. helps to centralize the administration and call control
- E. connects to Call Router
Answer: C,D
Explanation:
Explanation
A SIP proxy server is a component of a SIP network that handles the setup and termination of calls between SIP devices. It also performs functions such as registration, authorization, network access control, and network security. Some of the functions of a SIP proxy server are:
Centralizes dial plans: A SIP proxy server can centralize the dial plans for a SIP network, meaning that it can translate and route calls based on a unified set of rules and policies. This simplifies the administration and management of the SIP network and ensures consistent call routing across different devices and locations.
Helps to centralize the administration and call control: A SIP proxy server can also help to centralize the administration and call control of a SIP network, meaning that it can provide a single point of contact and configuration for all the SIP devices and endpoints. This reduces the complexity and overhead of maintaining multiple SIP servers and devices and allows for easier monitoring and troubleshooting of the SIP network.
References:
1: What Is a SIP Proxy? How Does a SIP Server Work? - Nextiva
2: What is a SIP Proxy Server and How Does It Work? - ULTATEL Blog
3: What is SIP proxy? | Webopedia
4: Definition of SIP proxy | PCMag
5: All About SIP Proxy: What is a SIP Server? | TelNet Worldwide
NEW QUESTION # 34
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
- A. generates self-signed certificates in the PEM format, which is an X509 extension
- B. creates a log file pertaining to the operations that it performs for troubleshooting
- C. validates any certificate
- D. is supported on servers running Linux Server
- E. generates certificate signing requests (CSR)
Answer: B,E
Explanation:
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html
NEW QUESTION # 35
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
- A. Desktop Settings -> Resources -> Call Variables Layout
- B. Route Settings -> Sip Server Groups
- C. Call Settings-> IVR Settings->Network VRU Scripts
- D. Route Settings -> Media Routing Domain
Answer: C
Explanation:
Explanation
Microapps are small applications that run on the CVP server and provide interactive voice response (IVR) functionality. They can play prompts, collect digits, perform database lookups, and transfer calls. Microapps are defined and configured using PCCE Web Administration Manager (S.P.O.G) under the Call Settings -> IVR Settings -> Network VRU Scripts menu. Here, you can create, modify, or delete network VRU scripts that reference the microapps and specify the parameters for each microapp. You can also associate the network VRU scripts with call types and dialed numbers to invoke them in the call flow12. References:
Troubleshooting Cisco Contact Center Enterprise (CCET) course outline1, Contact Center Enterprise Troubleshooting and Configuration document2.
NEW QUESTION # 36
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. Automated differential
- B. Manual differential
- C. Push
- D. OnDemand
Answer: A
Explanation:
Explanation
The sync job that runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state is the Automated differential sync job. This sync job compares the configuration of the Packaged CCE components on the primary and secondary nodes and applies the changes to the secondary node if there is any difference. The Automated differential sync job is enabled by default and runs every 10 minutes. It can also be triggered manually from the SPOG UI12.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Synchronize the Configuration1 Troubleshoot CVP on SPOG that Shows Out of Sync - Cisco3
NEW QUESTION # 37
What are two considerations for Active Directory (AD)? (Choose two.)
- A. global catalogs are required at each AD site
- B. Remote Access Control is available for software
- C. user interface available
- D. supports multi-domain, single AD Forest topology
- E. Read-Only Domain Controllers (RODC) are supported
Answer: D,E
Explanation:
Explanation
Active Directory (AD) is a directory service that provides centralized authentication, authorization, and management of users, computers, and resources in a network. AD is based on a hierarchical structure of domains, trees, and forests, where each domain represents a logical administrative unit with its own security policies and replication scope. AD also supports site topology, which defines the physical structure of the network based on locations and network links. Some of the considerations for AD are:
Read-Only Domain Controllers (RODC) are supported. An RODC is a domain controller that hosts a read-only copy of the AD database and does not accept any changes from clients. RODCs are useful for improving security and performance in remote or branch offices that have unreliable or slow network connections to the main office. RODCs can also cache credentials for specific users and groups, and provide local authentication services without exposing the entire AD database12.
Supports multi-domain, single AD Forest topology. A forest is a collection of one or more AD domains that share a common schema, configuration, and global catalog. A forest can have multiple domains that are organized in a tree structure, where each domain has a trust relationship with its parent domain. A multi-domain, single forest topology allows for administrative autonomy, scalability, and flexibility in managing different domains within the same organization. For example, a company can have separate domains for different regions, departments, or business units, and still share common resources and services across the forest34.
References:
What is a Read-Only Domain Controller?
Read-Only Domain Controller (RODC) Best Practices
Designing the Site Topology
Active Directory Domain Services Overview
NEW QUESTION # 38
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. Ringing
- B. an error message
- C. MoH
- D. Audio
Answer: B
NEW QUESTION # 39
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Deployment team
- B. Sales team
- C. Support Team
- D. Design team
Answer: A
Explanation:
The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.
NEW QUESTION # 40
What are two upgrades for Common Ground? (Choose two.)
- A. updates Hostname as appropriate
- B. includes database migration
- C. in-place upgrades exist on VMs
- D. includes migration of windows registry
- E. updates IP address as appropriate
Answer: B,D
Explanation:
Explanation
Two upgrades for Common Ground are includes migration of windows registry and includes database migration. Common Ground is a type of upgrade that allows you to upgrade your Cisco Unified Contact Center Enterprise (CCE) components from one release to another without changing the hardware or operating system1. Common Ground upgrade is supported for virtualized deployments on VMware ESXi hosts1. Common Ground upgrade involves the following steps1:
Back up the existing configuration and data using the Disaster Recovery System (DRS).
Run the User Migration Tool to export the user accounts from the source domain to a file.
Run the Enhanced Database Migration Tool (EDMT) to migrate the Historical Data Server (HDS), Logger, and Business Analytics (BA) databases from the source servers to the destination servers.
Run the Regutil Tool to export the Cisco Systems, Inc. registry from the source servers to a file.
Run the Unified CCE Installer on the destination servers to install the new release of Unified CCE software.
Import the user accounts from the file using the User Migration Tool.
Import the Cisco Systems, Inc. registry from the file using the Regutil Tool.
Restore the configuration and data from the DRS backup.
The Common Ground upgrade includes migration of windows registry because the Regutil Tool is used to export and import the Cisco Systems, Inc. registry from the source servers to the destination servers. The registry contains important information about the Unified CCE configuration, such as the instance name, the peripheral ID, the system ID, and the license key2. The registry migration ensures that the destination servers have the same settings as the source servers after the upgrade2.
The Common Ground upgrade includes database migration because the EDMT is used to migrate the HDS, Logger, and BA databases from the source servers to the destination servers. The databases contain historical and real-time data about the Unified CCE system, such as the call records, the agent statistics, the skill group statistics, and the reporting data3. The database migration ensures that the destination servers have the same data as the source servers after the upgrade3.
The Common Ground upgrade does not update IP address as appropriate because the IP addresses of the source and destination servers are not changed during the upgrade. The IP addresses are configured during the initial installation of the Unified CCE software and are not modified by the upgrade process1.
The Common Ground upgrade does not update Hostname as appropriate because the hostnames of the source and destination servers are not changed during the upgrade. The hostnames are configured during the initial installation of the Unified CCE software and are not modified by the upgrade process
NEW QUESTION # 41
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-through mode.
- B. Cisco Unified Border Element must be configured as media pass flow-around mode.
- C. voice gateway must be dedicated for VXML browser sessions.
- D. Box-to-box Cisco Unified Border Element must be used for redundancy.
Answer: A
Explanation:
Explanation
n Contact Center Enterprise with Cisco Unified Customer Voice Portal (CVP) and Cisco Unified Border Element (CUBE) deployment, CUBE must be configured as media pass flow-through mode. This means that CUBE will terminate and reoriginate both the signaling and media streams for each call leg. This allows CUBE to perform media manipulation, such as transcoding, transrating, DTMF interworking, and media forking. Media pass flow-through mode is required for CUBE to support advanced features for contact center, such as courtesy call back, contact center survivability, and encrypted (SRTP) trunks. Media pass flow-around mode, where CUBE only terminates and reoriginate the signaling stream and lets the media stream bypass CUBE, is not supported for contact center solutions. A voice gateway must not be dedicated for VXML browser sessions, as CUBE can coexist with VXML gateway on the same platform. Box-to-box CUBE can be used for redundancy, but it is not a mandatory configuration for contact center solutions123. References:
Cisco Unified Border Element Configuration Guide - Cisco IOS XE 17.6 Onwards - Advanced Features for Cisco Contact Center2 Cisco Unified Border Element (Enterprise) Fundamentals and Basic Setup4 Cisco Unified Border Element for Contact Center Solutions5
NEW QUESTION # 42
Which keytool command lists certificates in the cacerts file?
- A. keytool -list cacerts
- B. keytool -list -showinfo
- C. keytool -list -alias
- D. keytool -list -keystore cacerts
Answer: D
NEW QUESTION # 43
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to provide domain validation certificate
- B. to import the root CA certificate to each component
- C. to provide validation of certificate requests
- D. to issue a CA signed Identity certificates
- E. to generate a new Certificate Signing Request (CSR)
Answer: C,D
Explanation:
1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.
2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.
References:
https://tools.ietf.org/html/rfc5280
https://www.globalsign.com/en/ca-services/what-is-a-ca/
NEW QUESTION # 44
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A. defined as Configuration Based
- B. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- C. VMware vSphere is optional
- D. VMware vCenter is required
- E. defined as Rule Based
Answer: A,B
Explanation:
UC on UCS Spec Based is a simplified way of deploying a Unified Communications (UC) solution using the Cisco Business Edition 7000 (BE7000) platform. It is defined as Configuration Based, meaning that the configuration is predefined and the customer is not required to manually configure the system. Additionally, it may be available as a packaged offer, as is the case with the BE7000 platform. Reference: https://www.cisco.com/c/en/us/products/unified-communications/uc-on-ucs-spec-based/index.html
NEW QUESTION # 45
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. RTTEST
- B. Diagnostic framework portico
- C. DUMPLOG
- D. Unified System CLI
- E. OPCTEST
- F. PROCMON
Answer: B
NEW QUESTION # 46
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-through mode.
- B. Cisco Unified Border Element must be configured as media pass flow-around mode.
- C. voice gateway must be dedicated for VXML browser sessions.
- D. Box-to-box Cisco Unified Border Element must be used for redundancy.
Answer: A
Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.
NEW QUESTION # 47
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?
- A. System CLI
- B. Keytool
- C. OPENSSL
- D. PROCMON
Answer: B
Explanation:
Explanation
The CLI command that manages the Java Keystore Certificate in Windows CCE servers is keytool. Keytool is a utility that is included in the Java Runtime Environment (JRE) and allows you to create, import, export, list, and delete certificates, keys, and keystores. A keystore is a repository of security certificates that can be used for SSL/TLS communication. The Java Keystore Certificate is the default keystore that is used by the Java applications running on the Windows CCE servers, such as the Web Setup tool, the Diagnostic Framework Portico, and the Unified Intelligence Center12. To use keytool, you need to open a command prompt window and navigate to the JRE bin directory, which is typically located at C:\Program Files\Java\jre<version>\bin. Then, you can use the keytool command with various options and parameters to perform the desired operations on the Java Keystore Certificate34. References: Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Implement CA Signed Certificates in a CCE 12.6 Solution2, SSL Certificate Installation - Java Based Web Servers - DigiCert3, Keytool - Oracle Help Center4.
NEW QUESTION # 48
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. Translation pattern
- B. Agent IP phone
- C. Route pattern
- D. CTI route point
Answer: D
Explanation:
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.
NEW QUESTION # 49
How are remote sites added?
- A. SPOG interface
- B. Initialization Wizard
- C. Websetup
- D. PG Setup
Answer: C
Explanation:
Explanation
Remote sites are added using the Websetup tool, which is a web-based interface that allows administrators to configure and manage the Packaged Contact Center Enterprise (PCCE) deployment12. Websetup provides a wizard-like process that guides the user through the steps of adding a remote site, such as entering the site name, the PG hostnames or IP addresses, the PG client types, the Unified CM publisher and subscribers, the Finesse server, and the CVP servers1. Websetup also performs automated configuration tasks for the Unified CCE PG, the Unified CCE Rogger, and the CVP Reporting Server1.
Option A is incorrect because PG Setup is a tool that is used to configure the peripheral gateways (PGs) in the main site, not the remote sites3. Option B is incorrect because Initialization Wizard is a tool that is used to initialize the PCCE deployment, not to add remote sites4. Option C is incorrect because SPOG interface is a term that refers to the Single Pane of Glass interface, which is a web-based interface that provides a unified view of the PCCE system status, not a tool to add remote sites5.
References:
1: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Manage Remote Sites [Cisco Packaged Contact Center Enterprise] - Cisco
2: Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 1: PCCE Overview
3: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Configure Peripheral Gateways [Cisco Packaged Contact Center Enterprise] - Cisco
4: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Initialize the Deployment [Cisco Packaged Contact Center Enterprise] - Cisco
NEW QUESTION # 50
......
Cisco 500-444 exam is a comprehensive certification that is designed to test the candidate's knowledge and skills in implementing and troubleshooting Cisco Contact Center Enterprise solutions. Cisco Contact Center Enterprise Implementation and Troubleshooting certification can help IT professionals to enhance their knowledge and skills, advance their careers, and demonstrate their expertise in CCE solutions.
Cisco 500-444 certification exam is a critical milestone for network engineers, administrators, and support staff involved in designing, implementing, and troubleshooting Cisco Contact Center Enterprise solutions. 500-444 exam is challenging and requires extensive preparation, both theoretical and practical. Cisco Contact Center Enterprise Implementation and Troubleshooting certification not only validates the candidates' technical acumen but also demonstrates their commitment to keeping up-to-date with Cisco's latest technologies and innovations. Passing the Cisco 500-444 exam is a testament to the candidates' ability to provide seamless customer experiences in the digital age.
Cisco 500-444 exam covers a wide range of topics, including system architecture, installation and configuration, agent and supervisor desktop configuration, scripting and troubleshooting. 500-444 exam is designed to test the candidate's ability to configure and troubleshoot complex contact center solutions, including the ability to integrate third-party applications and services with Cisco's contact center enterprise solution.
Penetration testers simulate 500-444 exam: https://examkiller.itexamreview.com/500-444-valid-exam-braindumps.html
