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OmniStudio-Consultant Exam Brain Dumps - Study Notes and Theory
NEW QUESTION # 55
which of the following are Integration Procedure Actions?
- A. TypeAhead
- B. Email
- C. PDF
- D. OmniScript
Answer: B
NEW QUESTION # 56
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Class-based Calculation Procedure
- B. Grouped Calculation Matrix
- C. DataRaptor Transform with an interface Map
- D. Aggregation Steps in a Calculation Procedure
Answer: B
NEW QUESTION # 57
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
- B. Deploy the existing OmniScript to the Community portal using OmniOut.
- C. Duplicate the existing OmniScript and deploy the new script on the website.
- D. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
Answer: D
NEW QUESTION # 58
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Customize the styling
- B. Use card states
- C. Use flyouts
- D. Enable the Responsive property
Answer: C,D
NEW QUESTION # 59
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. DataRaptor Turbo
- B. Calculation Procedure
- C. Integration Procedure
- D. DataRaptor Extract
Answer: C
NEW QUESTION # 60
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?
- A. Child FlexCards in a parent FlexCard with the Group By property
- B. flyout with child FlexCards with conditions to filter by case status
- C. A Datatable element with the Group By property
- D. States with conditions to filter by case status
Answer: C
NEW QUESTION # 61
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- B. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- C. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
Answer: A
NEW QUESTION # 62
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Conditions
- B. Try Catch
- C. Chaining
- D. Batch jobs
Answer: C
NEW QUESTION # 63
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Customize the styling
- B. Use card states
- C. Use flyouts
- D. Enable the Responsive property
Answer: C,D
NEW QUESTION # 64
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Multiple FlexCards with single action
- B. OmnlScript with multiple Step elements
- C. Single FlexCard with multiple actions
- D. Salesforce list view with custom buttons/links
Answer: C
NEW QUESTION # 65
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It verifies data types in the algebraic calculations of the calculation procedure.
- B. It allows developers to create what-if calculations.
- C. It generates sample input and output JSON that can be easily used to build DataRaptors.
- D. It aggregates data elements that have been calculated separately.
Answer: C
NEW QUESTION # 66
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Turbo
- B. DataRaptor Load
- C. DataRaptor Extract
- D. DataRaptor Transform
Answer: C
NEW QUESTION # 67
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 68
What is the purpose of a DataRaptor Load?
- A. Send data to a PDF template
- B. Load data to an Interface object
- C. Post data to Salesforce APIs
- D. Write data to Salesforce objects
Answer: D
NEW QUESTION # 69
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Change DataRaptors to extract single objects
- B. Add reusable OmniScripts for each step
- C. Add conditional views to the OmniScript
- D. Combine these actions into an Integration Procedure
Answer: D
NEW QUESTION # 70
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Radio Group, Remote Action, and Messaging Action
- B. Radio Group, DataRaptor Post Action, and Email Action
- C. Edit Block, DataRaptor Post Action, and Messaging Action
- D. Multi-Select, Remote Action, and Email Action
Answer: B
NEW QUESTION # 71
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Datatable element
- B. Use a Block Element with the Collapse property enabled
- C. Use a Zone Template
- D. Use a Custom Style to adjust height and width
Answer: A,B
NEW QUESTION # 72
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * An OmniScript with a Step for client information
* Block Elements for investment instruments - C. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - D. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information
Answer: B
NEW QUESTION # 73
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
- A. Conditional Block
- B. DataRaptor Transform Action
- C. Loop Block
- D. Batch Action
Answer: C
NEW QUESTION # 74
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