2024 Valid Field-Service-Consultant Real Exam Questions (Updated) 100% Dumps & Practice Exam
[UPDATED 2024] Salesforce Field-Service-Consultant Questions Prepare with Free Demo of PDF
NEW QUESTION # 74
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
- A. Create a Workflow Rule on the Case.
- B. Create a Visualforce Page on the Case.
- C. Create an Entitlement Template on the Product.
- D. Create a Milestone on the Product.
Answer: D
NEW QUESTION # 75
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
- A. Create a crew with two technicians
- B. Create a work rule with two required skills
- C. Create a two-service crew
- D. Create two service appointment
Answer: C
NEW QUESTION # 76
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. Emergency
- B. High intensity
- C. Customer first
- D. Soft boundaries
Answer: D
NEW QUESTION # 77
universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?
- A. Create customer specific price books and add all products as price book entries
- B. customer specific price books and add only price negotiated products as price Create book entries
- C. Utilize a custom global price book and add price negotiated products as price book entries
- D. Utilize a custom global price book and add all products as price book entries
Answer: A
NEW QUESTION # 78
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 25 contractors
- B. 75 contractors
25 contractors - C. 25 contractors
100 contractors - D. 100 contractors
100 contractors
Answer: B
NEW QUESTION # 79
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Use the Crew Management tool to add Service Resources to the Crew.
- B. Edit the Service Appointment and add a neew Service Resource.
- C. Update the Service Crew on the Service Appointment's Work Type.
- D. Create a new Service Appointment with a different Crew.
Answer: A
NEW QUESTION # 80
some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?
- A. Update the public group membership
- B. Modify the user profile
- C. Assign a permission set
- D. Modify the user record
Answer: C
NEW QUESTION # 81
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- B. The appointment status is going from Scheduled to Completed.
- C. The default drip feed setting is overriding the drip feed rate on a service territory.
- D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
Answer: D
Explanation:
Explanation
Drip feed dispatching is a feature that allows dispatching service appointments gradually throughout the day based on a drip feed rate defined for each service territory or resource. If other scheduled jobs are dispatching appointments and exceeding the drip feed value, then the drip feed dispatching will not trigger as expected.
The appointment status going from Scheduled to Completed or being Canceled, Completed, or Cannot Complete does not affect drip feed dispatching, as these are valid status transitions for dispatched appointments. The default drip feed setting does not override the drip feed rate on a service territory, but provides a fallback value if no rate is specified on the territory or resource level. References:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_settings.htm&type=5
NEW QUESTION # 82
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. The Preferred Resource service objective is ignored for active Crew Members.
- B. A service resource can only be 2 member of 2 single Crew
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. Capacity-based scheduling is supported for Service Crews.
Answer: B
NEW QUESTION # 83
Northern Trail Outfitters and its subsidiaries use Sates Cloud and Marketing Cloud to send customers frequent email communications of new products and updates on their portfolios. They have noticed the messages and branding being sent varies greatly and would like to create a better customer experience.
What extension product should be considered to unify the messaging and branding of these communications while still allowing personalization and timing of campaigns?
- A. Distributed Marketing
- B. Einstein Content Selection
- C. Distributed Sending
- D. Marketing dOIld Connect
Answer: A
NEW QUESTION # 84
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Opportunity Line Items and Price Books to track the price.
- B. Use Products and Price Books to track the price.
- C. Use Assets and Products to track the price.
- D. Use a custom object to model the Work Order pricing and price.
Answer: C
NEW QUESTION # 85
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Work Order Escalation Rules
- B. Custom Work Order Status with Category
- C. Custom Validation Rule on Work Orders
- D. Custom Approval Process on Work Orders
Answer: B,C
NEW QUESTION # 86
Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- B. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
- C. Use Work Types to assign associated Articles to Work Orders.
- D. Create a custom mobile app that syncs articles based on Service Appointment assignments
Answer: C
NEW QUESTION # 87
A customer manually imports records for sending. Each record contains a warehouse ID that is shared between Marketing Cloud and a third-party system. The customer does not have developer resources, but wants to Include the warehouse ID In their tracking parameters so that the third-party system can identify the subscriber.
What should a consultant recommend'
- A. Use personalization strings created by selecting the data extension.
- B. Use AMPscript variables created from each field in the data extension.
- C. Use Dynamic Content rules to select a content area for each subscriber.
- D. Use Guide Template Language created for each field in the data extension.
Answer: B
NEW QUESTION # 88
Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
- A. Skill Requirements and Products Consumed
- B. Products Required and Skill Requirements
- C. Products Required and Estimated Duration
- D. Estimated Duration and Sen/ice Level Agreement
Answer: B
Explanation:
Explanation
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_orders.htm&type=5
NEW QUESTION # 89
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- C. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- D. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
Answer: D
NEW QUESTION # 90
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?
- A. Include the Match Territory Work Rule in the Scheduling Policy.
- B. Include the Resource Availability Work Rule in the Scheduling Policy.
- C. Mark the Service Territory's Resources as Required on the Service Appointments.
- D. Ensure the Resource's Address is in the same Territory as the Service Appointments.
Answer: A
Explanation:
Explanation
A work rule is used to define scheduling constraints and preferences for service appointments. The Match Territory work rule is used to ensure that service appointments are dispatched to resources from the same service territory only.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5
NEW QUESTION # 91
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