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Apple Desktop Service Certification Sample Questions:

1. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) Did you turn off the computer improperly?
B) Is this the first time you have had this problem?
C) What operating system are you using?
D) What is the issue?

2. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No

3. Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A) AppleTalk is active.
B) Incorrect DNS entry.
C) No active Ethernet link.
D) No DHCP server available.

4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) Coaxial cable
B) TCP/IP
C) Mac mini
D) Ethernet cable

5. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Reinitialize the hard disk and reinstall the Mac OS.
B) Try to start up from a bootable CD or DVD.
C) Replace the logic board.
D) Replace the internal hard drive with a known-good hard drive.

Solutions: