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Exam Code: 3000-2
Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Updated: May 26, 2026
Q & A: 103 Questions and Answers
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1. A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.)
A) Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones.
B) Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City.
C) Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones.
D) Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones.
2. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)
A) Rotary
B) Sequential
C) Longest Waiting
D) Collective
E) Collective Call Waiting
3. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
4. What does "IMAP support" mean in the IP Office UMS service?
A) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
B) All messages are forwarded to my email account and deleted on my phone.
C) I can receive voicemail messages only using MS Outlook.
D) I can see/listen to voicemail messages by Web browser.
E) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
5. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)
A) Run a modify to the one-X Portal setup and add the second IP Office.
B) Add the required licenses to the second IP Office.
C) Add a LDAP entry using IP Office Manager to the primary IP Office.
D) Restart the one-X Portal service.
E) Add the IP address using one-X Portal CSTA and DSML links.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,B | Question # 3 Answer: D | Question # 4 Answer: E | Question # 5 Answer: B,D,E |
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