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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

Which transaction in SAP triggers the cost of work by an external supplier?

A. Goods Receipt of the Purchase Order.
B. Setting the value to the Purchase Order.
C. Booking the supplier invoice.
D. Vendor item quantity update.

Question 2

What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A. Authorise service delivery without a customer order.
B. Refuse service delivery until the customer raises a purchase order.
C. Prepare a service offering and propose it to customer.
D. Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.

Question 3

What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A. Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.
B. Current services provided to the Customer by competitors, together with related prices.
C. Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.
D. Detailed information on NSN HWS setup in another customer in the same country.

Question 4

The Care Plan should be updated:

A. At least once per year.
B. On customer request only.
C. Only after each contract change.
D. After each change to Care setup described.

Question 5

Who approves free of charge services included in the Care Contract?

A. Depending on NSN policy regarding discounts the person may vary.
B. Care Program Manager.
C. Head of CT after consulting Sales Director.
D. Sales Director.

Solutions: