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Exam Code: SDM_2002001030
Exam Name: SDM Certification - PS NSOP
Updated: Aug 25, 2026
Q & A: 160 Questions and Answers
SDM_2002001030 Free Demo download
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| Section | Objectives |
|---|---|
| Topic 1: Customer Service and Communication | - Service delivery
|
| Topic 2: Operational Procedures and Best Practices | - Operational standards
|
| Topic 3: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 4: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
Question 1
The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?
A. Plan a new organisation based on an optimised process delivery using the Operations Model.
B. Re-organize based on a headcount limit that will realise the savings required.
C. Reorganize, creating teams for each function of the Operations Model.
D. Check what other projects are doing and use the same approach as them.
Question 2
An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?
A. By mass email with attachments to all his subordinates.
B. In a telephone conference call with all his subordinates.
C. In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
D. In one on one telephone calls with his subordinates.
Question 3
The swiftest and MOST effective communications take place among people with;
A. common points of view.
B. advanced degrees.
C. the ability to reduce perception barriers.
D. good encoding skills.
Question 4
What is the correct set of preconditions when using the Customers OSS Applications?
A. Customer provides remote access to the OSS Apps, administers and maintains OSS Apps, is responsible for Provision of Licenses, administers User Right Access & Manages Tool Changes.
B. Customer provides; remote access to the OSS Apps, NSN required Interfaces and Mediation devices, is responsible for Provision of Licenses, User Right Access & Management of Tool Changes.
C. NSN provides remote access to the OSS Apps, administers and maintains OSS Apps, is responsible for Provision of Licenses, administers User Right Access & Customer Manages Tool Changes.
D. Customer provides remote access to the OSS Apps, NSN administers and maintains OSS Apps, administers User Right Access & NSN Manages Tool Changes.
Question 5
Which statement BEST describes the key requirements for setting up Field Operations tools and process?
A. Ensure effective Work Force Management and Subcontractor Mgt process and tools.
B. Ensure effective Work Force Management and contractor Mgt process and tools.
C. Ensure effective Work Force Management and Spare Part Management process and tools.
D. Ensure effective contractor management and Spare Part Management process and tools.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
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