A junior team member is assigned to a project that uses a unique, in-house methodology. What should the PMO professional do to ensure the junior team member is productive within the shortest possible time?

• A. Schedule a refresher training on the methodology for all project team members.
• B. Provide the junior team member with the methodology study guide for self-study.
• C. Assign a more senior team member to mentor and guide the junior team member.
• D. Monitor the performance of the junior team member and provide training when required.

A newly appointed PMO professional for a startup specializing in mobile analytics has been tasked with establishing a PMO to streamline project management processes and ensure successful delivery.
Which step should the PMO professional prioritize to gain approval from the CEO to sponsor the initiative?

• A. Analyze potential risks and mitigation strategies associated with the PMO functions and services.
• B. Draft a project charter to outline the benefits and objectives of the PMO and have it approved by the sponsor.
• C. Implement PMO processes immediately to demonstrate the potential benefits and get buy-in.
• D. Work with the CEO to identify and understand the needs and goals of the company ' s potential PMO customers.

A PMO offers a service for managing projects. One of the PMO customers always demands that a specific project manager is assigned to their projects. However, it is not always possible to accommodate such requests, which causes dissatisfaction.
What should the PMO professional do to improve the delivery of this service?

• A. Adjust the service-level agreement (SLA) with customers according to the existing capacity in order to realign their expectations.
• B. Analyze the reasons behind the customer dissatisfaction and hire more project managers with the required skill sets.
• C. Identify the least-in-demand project managers, assess their individual performance, identify the skills gaps, and tailor training according to their specific needs.
• D. Embrace feedback and raise awareness about the consistency of the service delivery with the quality requirements, which is independent of the project manager assigned.

A company decided to expand its PMO services to include strategic alignment and to participate in strategic planning. The company tasked a PMO professional with developing a framework to ensure the new services are properly planned, implemented, and governed.
Which action should the PMO professional take to develop the requested framework?

• A. Understand the stakeholders ' expectations clearly.
• B. Implement strategic project portfolio management.
• C. Conduct regular project audits and reviews.
• D. Check compliance requirements for strategic planning.

A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO ' s capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

• A. Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.
• B. Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.
• C. Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.
• D. Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.