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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is a part of purpose of'deliver' activity?

A) Monitoring support systems
B) Obtaining supplier resources
C) Managing user onboarding
D) Designing product prototypes

2. Why does the ITIL Continual Improvement Model begin by defining the vision?

A) To ensure improvement efforts are aligned with the organization's objectives
B) To document current performance metrics before changes are made
C) To identify improvement actions and assign responsibilities
D) To confirm whether previous improvement initiatives were successful

3. What is the PRIMARY purpose of the 'acquire' activity?

A) Create functional prototypes for testing
B) Provide services and manage user onboarding
C) Secure and allocate necessary resources efficiently
D) Resolve incidents and fulfil recovery procedures

4. Which activity focuses on securing and allocating necessary resources efficiently?

A) Acquire
B) Deliver
C) Build
D) Discover

5. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) Where are we now?
B) Where do we want to be?
C) Take action
D) What is the vision?

Solutions: