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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist der Zweck der Praxis „Überwachung und Ereignismanagement“?

A) Um Workarounds und bekannte Fehler zu verwalten
B) Um den normalen Dienstbetrieb so schnell wie möglich wiederherzustellen
C) Um Dienste und Dienstkomponenten systematisch zu beobachten
D) Zur Erfassung des Bedarfs an Vorfallslösungen und Serviceanfragen

2. Welche Praktiken werden am häufigsten mit dem Einsatz von Empathie zum Verständnis der Benutzer in Verbindung gebracht?

A) Servicedesk
B) Aktivierung ändern
C) Service-Level-Management
D) Kontinuierliche Verbesserung

3. Welches Risiko kann ein IT-Service für einen Servicekonsumenten beseitigen?

A) Kosten für den Kauf von Servern
B) Fehler der Server-Hardware
C) Sicherheitsverletzung
D) Dienstanbieter stellt seine Geschäftstätigkeit ein

4. Was wird durch die Wertschöpfungskettenaktivität „Engage“ bereitgestellt?

A) Sicherstellen, dass die Qualitätserwartungen der Stakeholder erfüllt werden
B) Sicherstellen, dass die Bedürfnisse der Stakeholder von der Organisation verstanden werden
C) Sicherstellen, dass Servicekomponenten bei Bedarf verfügbar sind
D) Sicherstellen, dass die Dienste gemäß den vereinbarten Spezifikationen betrieben werden

5. Welchen Nutzen hat ein Änderungsplan?

A) Bereitstellung von Informationen zu bereitgestellten Änderungen, um die Verwaltung von Vorfällen und Problemen zu unterstützen
B) Bereitstellung einer Möglichkeit zur Einleitung und Bewertung normaler Änderungen
C) Beschleunigung der Planung und Autorisierung von Notfalländerungen
D) Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung

Solutions: