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SAP C_C4HCX : SAP Certified - Solution Architect - SAP Customer Experience
Exam Code: C_C4HCX
Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Updated: Oct 03, 2026
Q & A: 82 Questions and Answers
C_C4HCX Free Demo download
About SAP C_C4HCX Exam
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| Topic 2: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
| Topic 3: SAP Integration Suite | 11-20% | - API Management - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities |
| Topic 4: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 6: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 7: The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Topic 8: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.
- A. Configuration
- B. Transaction
- C. Business
- D. Master
- E. Organization
Correct Answer: A,B,D 🗳️
Question #2
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
- A. Delegated administration
- B. Identity management
- C. Policy-based access control
- D. Organizational management
- E. Access management
Correct Answer: A,C,D 🗳️
Question #3
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It is a coupled platform.
- B. It delivers predefined integrations.
- C. It is only for SAP solutions.
- D. It is delivered as an SAP BTP service.
- E. It is delivered separately.
Correct Answer: B,D,E 🗳️
Question #4
When are product fields created in SAP Emarsys Customer Engagement?
- A. When specific product packages or add-ons are enabled.
- B. When user accounts are registered.
- C. During the customer checkout process.
- D. When new products are added to the inventory.
Correct Answer: A 🗳️
Question #5
What analytics/reporting options are available for SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. Google Analytics integration
- B. Third-party BI integration
- C. SAP Analytics Cloud Integration
- D. Embedded reports/dashboards
- E. Dynatrace dashboards
Correct Answer: A,C,D 🗳️
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