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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

What are three types of changes in the Changes application? (Choose three.)

A. Scheduled Change
B. Standard Change
C. Planned Change
D. Normal Change
E. Emergency Change
F. Critical Change

Question 2

A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B. IBM SmartCloud Control Desk for Internal Service Providers licenses
C. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
D. IBM SmartCloud Control Desk for Managed Service Providers licenses

Question 3

A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A. runbook automation
B. knowledge-based systems
C. a customer relationship management system
D. financial management

Question 4

Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A. Application specialists
B. Process owners
C. System engineers
D. Application engineers
E. Process experts

Question 5

What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A. TPM can automate best practices for common data center activities in support of change and release management processes.
B. TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
C. TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
D. TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.

Solutions: