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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A) Current economic conditions
B) Capacity planning
C) Software development
D) Production capacity

2. The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?

A) 6
B) 9
C) 7
D) 8
E) 5

3. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Output / input
B) Actual output / standard output
C) Time a resource is used / time a resource is available
D) Throughput time / value-added time

4. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 1400
B) ISO 9002
C) ISO 9001
D) ISO 9000

5. What do assignable causes of variation indicate?

A) Human resources found an operator was at fault.
B) A computer virus was found in the system.
C) Equipment was found to be out of control.
D) Out-of-control signals were found in the process.

Solutions: