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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Access management is closely related to which other process?

A) Change management
B) 3rd line support
C) Information security management
D) Capacity management only

2. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 2 and 3 only
B) 1, 3 and 4 only
C) 1, 2 and 4 only
D) 2, 3 and 4 only

3. Which of the following BEST describes the purpose of access management?

A) To detect security events and make sense of them
B) To provide a channel for users to request and receive standard services
C) To prevent problems and resulting Incidents from happening
D) Provides the rights for users to be able to use a service or group of services

4. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Regulators
B) Accreditors
C) Stakeholders
D) Employers

5. Which one of the following is NOT an objective of problem management?

A) Restoring normal service operation as quickly as possible
B) Minimizing the impact of incidents that cannot be prevented
C) Preventing problems and resulting incidents from happening
D) Eliminating recurring incidents

Solutions: