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HP Selling HP Supplies 2020 Sample Questions:

1. A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

A) Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
B) Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
C) Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
D) Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.

2. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Non-HP cartridges (ail prematurely 70% of the time.
B) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
C) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
D) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.

3. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

A) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
B) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
C) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
D) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.

4. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

A) user testimonials
B) warranty Information
C) studies and briefs
D) Informed decisions
E) low-cost replacements

Solutions: