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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following questions does the guidance in service strategy help to answer?
1.What services should we offer and to whom?
2.How do we differentiate ourselves from competing alternatives?
3.How do we create value for our customers?

A) 1 only
B) 2 only
C) All of the above
D) 3onfy

2. Which of the following activities is NOT a part of the Deming Cycle?

A) Do
B) Coordinate
C) Act
D) Plan

3. Which Function would provide staff to monitor events in a Network Operations Centre?

A) Applications Management
B) IT Operations Management
C) Service Desk
D) Technical Management

4. You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

A) Reduced Total Cost of Ownership
B) Improved quality of service
C) Improved Service alignment with business goals
D) Better balance of technical skills to support live services

5. Which of the following CANNOT be stored and managed by a tool?

A) Information
B) Data
C) Knowledge
D) Wisdom

Solutions: