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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following are reasons why ITIL is successful?
1 . ITIL is vendor neutral
2 . It does not prescribe actions
3 . ITIL represents best practice

A) 2 and 3 only
B) 1 and 2 only
C) All of the above
D) 1 and 3 only

2. Which is a reason why incident management interfaces with service level management?

A) To ensure that incident resolution times are aligned with business needs
B) To ensure that incident workarounds are acceptable to the customers
C) To ensure that the status of faulty configuration items (CI) is recorded
D) To ensure that problem records are circulated to all customers

3. Where are the details of core and enhancing service provided?

A) The configuration management system.
B) The definitive media library.
C) The service portfolio.
D) The service catalogue.

4. Which process works with incident management to ensure that security breaches are detected and logged?

A) Change management
B) Continual Service improvement
C) Service level management
D) Access Management

5. Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above

Solutions: