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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

A) Service components lacking mass-market adoption
B) Organization-specific requirements for service functionality
C) Customer demand for personalized products
D) Commoditization of service components

2. Within the ITIL 4 service value chain, the Design and Transition activity ensures new or changed services are fit for purpose and use before release. Which practice is primarily responsible for validating that service components meet acceptance criteria, performance requirements, and interoperability standards prior to deployment?

A) Service Validation and Testingright
B) Release Management
C) Change Enablement
D) Service Level Management

3. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A) Onshoring
B) Insourcing
C) Nearshoring
D) Offshoring

4. An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

A) Inventory and discovery of IT assets
B) Advanced analytics
C) Flexible workflow automation
D) High availability and security

5. Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

A) Information models
B) Advanced analytics
C) Artificial intelligence
D) ITSM software

Solutions: