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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A) One day after expiration of the HP Care Pack Service
B) The date of the hardware purchase
C) One day after the HP base warranty expires
D) The HP Care Pack Services registration date

2. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Mitigation of Risk Services
B) Data Protection Services
C) Equipment Deployment Services
D) Hardware Protection Services

3. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) Customers have security for lost laptops and desktops due to a mobile workforce.
C) Customers can save up to 44% of the cost of an out-of-warranty repair.
D) A customer's IT staff can be trained by HP to quickly repair printer faults.

4. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) Accidental Damage Protection
B) Travel Services
C) HP Care Pack Services (next business day or same day
D) Maintenance Kit Replacement for printers

5. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Accidental Damage Protection
B) Printer Installation
C) Asset Tagging
D) Defective Media Retention

Solutions: