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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes, preferences, and personal values
B) The clinician ' s personal attitudes, preferences, and personal values
C) The attitude of the patient ' s family toward the patient
D) The patient ' s attitudes about the diagnosis, care, and treatment

2. Which of the following is a core element to facilitating a focus group?

A) The group has a trained moderator.
B) The group discusses multiple topics.
C) The group generates quantitative information.
D) The group includes a minimum of 25 people.

3. A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?

A) Whiteboard use
B) Hourly rounding
C) Bedside shift report
D) Leadership rounding

4. Which of the following is the biggest organizational challenge as it relates to patient experience?

A) Viewing patient experience as only the responsibility of clinical staff
B) Managing policy mandates and regulatory requirements
C) Reducing costs related to the patient experience
D) Providing high-quality care to all patients

5. What is the FIRST step in creating cultural change in an organization?

A) Creating a sense of urgency
B) Creating a sense of commitment
C) Creating empathy among employees
D) Creating a sense of engagement

Solutions: