Exam Code: CIS-ITSM-JPN
Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
Updated: Aug 22, 2026
Q & A: 200 Questions and Answers
CIS-ITSM日本語 Free Demo download
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
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Following are the quick details related to the CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
Exam Price: $150 (USD)
Duration: 90 minutes
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam type: Multiple Choice Questions
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
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| Section | Weight | Objectives |
|---|---|---|
| Change Management | 15-20% | - Change calendar and planning
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Incident Management | 15-20% | - Incident creation and management
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Problem Management | 10-15% | - Problem workflow and states
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
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