ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) : CIS-ITSM日本語

CIS-ITSM日本語 real exams

Exam Code: CIS-ITSM-JPN

Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)

Updated: Aug 22, 2026

Q & A: 200 Questions and Answers

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About ServiceNow CIS-ITSM日本語 Exam

Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

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Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

  • Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

  • Number of Questions: 65 Questions

  • Exam Price: $150 (USD)

  • Duration: 90 minutes

  • Exam Code: ServiceNow CIS-ITSM Certification Exam

  • Exam type: Multiple Choice Questions

  • Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification

  • Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.

  • Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

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Aim of the Certificate Exam

  • Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
  • Differentiate individual in a crowded job market
  • Empower individuals to execute tasks with confidence and skill

ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Change Management15-20%- Change calendar and planning
  • 1. Implementation plan creation
  • 2. Conflict detection
  • 3. Change calendar configuration
- Change request lifecycle
  • 1. Change models and categories
  • 2. Approval workflows and routing
  • 3. Risk assessment and CAB scheduling
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA reporting and dashboards
  • 2. SLA timers and pause conditions
  • 3. SLA configuration in ServiceNow
Knowledge Management5-10%- Knowledge base structure
  • 1. Integration with incidents and problems
  • 2. Article types and workflows
  • 3. Search and publication
Incident Management15-20%- Incident creation and management
  • 1. Assignment rules and escalation
  • 2. Incident states and workflow
  • 3. SLA configuration and monitoring
- Integration with other processes
  • 1. Knowledge base integration
  • 2. Problem management linkage
  • 3. Change management connection
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Asset lifecycle management
  • 2. CI to asset relationship
  • 3. Lease and warranty management
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Configuration and customization basics
  • 2. Application Navigator and search capabilities
  • 3. Lists, forms, and UI policies
ITSM Framework and Setup20-25%- Service catalog and service offerings
  • 1. Catalog configuration
  • 2. Workflow editor for catalog items
  • 3. Variable sets and question blocks
- ITSM Pro functionality and capabilities
  • 1. Process activator features
  • 2. Baseline configuration
  • 3. ITSM license requirements
Problem Management10-15%- Problem workflow and states
  • 1. Linking incidents to problems
  • 2. Known error database (KEB)
  • 3. Problem categorization and prioritization
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Metric definition and KPI setup
  • 2. Real-time reporting capabilities
  • 3. Dashboard creation
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI classes and relationships
  • 2. Discovery integration
  • 3. CI data quality and reconciliation

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