ServiceNow Certified Implementation Specialist-Human Resources : CIS-HR

CIS-HR real exams

Exam Code: CIS-HR

Exam Name: Certified Implementation Specialist-Human Resources

Updated: Aug 29, 2026

Q & A: 130 Questions and Answers

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About ServiceNow CIS-HR Exam

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CIS-HR Certification Application Process

Please note that you must have at least 3 years of professional experience in the IT industry to be eligible to apply. ServiceNow will validate your Professional Experience History upon submission of your application. The Business Continuity exam is worth 10 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Business Continuity activities. The job roles that are supported by this certification include the following:

The Change Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Change Management activities. The job roles that are supported by this certification include the following: The Service Delivery exam is worth 30 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Service Delivery activities. The job roles that are supported by this certification include the following: The Knowledge Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Knowledge Management activities.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
HR Journeys and Lifecycle Events20%- Journey Designer
- Onboarding / Offboarding / Transfers
- Lifecycle event configuration
- Activity Sets and triggers
HR System Architecture30%- HR criteria and targeting
- HR data model (HR Case, HR Profile, tables)
- HR Service Delivery architecture
- HR services and catalog structure
Core HR Applications and Employee Center30%- Employee Center configuration
- HR Dashboards and Reporting
- HR Administration
- HR Case Management
Security and Data Protection20%- Role-based access control
- Confidential HR data handling
- Contextual security for HR cases
- HR data security model

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