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Certification Path

The Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.

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CRT-261 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our CRT-261 exam dumps will include the following topics:

• Case Management 11%
• Service Cloud Solution Design 19%
• Industry Knowledge 22%
• Contact Center Analytics 5%
• Integration and Data Management 6%
• Interaction Channels 9%
• Implementation Strategies 19%
• Knowledge Channels 9%

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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Salesforce CRT-261 Exam Syllabus Topics: