ISO Beingcert ISO/IEC 20000 Lead Implementer : ISOIEC20000LI

ISOIEC20000LI real exams

Exam Code: ISOIEC20000LI

Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam

Updated: Sep 16, 2026

Q & A: 123 Questions and Answers

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About ISO ISOIEC20000LI Exam

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Topic 1: Performance Evaluation and Improvement- Monitoring, measurement, and reporting
- Continual service improvement (CSI)
Topic 2: Service Management Planning and Implementation- Establishing SMS implementation plan
- Roles, responsibilities, and governance
Topic 3: Service Management System (SMS) Fundamentals- ISO/IEC 20000 standard structure and principles
- Scope and application of IT service management system
Topic 4: Service Lifecycle Processes- Service delivery and control processes
- Service design, transition, and operation

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question #1

Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
According to scenario 2. Beauty has reviewed all user access rights. What type of control is this?

  • A. Corrective and managerial
  • B. Legal and technical
  • C. Detective and administrative
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on this scenario, answer the following question:
OpenTech has decided to establish a new version of its access control policy. What should the company do when such changes occur?

  • A. Include the changes in the scope
  • B. Identify the change factors to be monitored
  • C. Update the information security objectives
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.

  • A. Employees are equipped with information security expertise, therefore. they do not represent a potential risk
  • B. TradeB did not evaluate the competence of the trainer
  • C. TradeB did not determine the type and level of competence needed
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that wouldallow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. is the action plan for the identified nonconformities sufficient to eliminate the detected nonconformities?

  • A. No, because the action plan does not address the root cause of the identified nonconformity
  • B. No, because the action plan does not include a timeframe for implementation
  • C. Yes, because a separate action plan has been created for the identified nonconformity
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

What supports the continual improvement of an ISMS?

  • A. The update of eternal audit reports
  • B. The update of documented information
  • C. The update of action plans
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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