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Salesforce Certified Slack Consultant Sample Questions:

1. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Ask employees to respond to messages with emoji reactions.
B) Leave posting permissions open to encourage engagement.
C) Create a workflow where employees can engage by submitting questions.
D) Encourage employees to delete answered questions to keep the channel organized.
E) Restrict posting permissions to include only the session moderators.

2. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) An ice-breaker asking participants what kind of music they play at their desk.
B) A huddle about the participants' favorite remote work tips.
C) A poll asking participants if they prefer Slack, Teams or email.
D) A multiple-choice knowledge check question about the benefits of threads.

3. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who is responsible for Slack policies & settings decisions?
B) Who is responsible for communication and learning decisions?
C) Who are your Slack superusers?
D) Who leads your IT department?

4. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) There may be unequal access to apps based on teams and departments.
B) There may be apps that impede the adoption of Slack.
C) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
D) Users may need training on other apps to make their work more productive.

5. What is one possible reason a client would pursue a grid migration?

A) To enable a common set of policies & settings for all workspaces in a grid
B) To be able to use Slack Connect with external organizations
C) To migrate one grid instance into another grid instance
D) To enable Slack workflows and integrations

Solutions: