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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?

A) Immediate response to call lights
B) Clear explanation of treatment plan
C) Purposeful hourly rounding
D) Effective communication

2. Which of the following play a preeminent role in molding strategic targets, resource allocation, and performance monitoring plans that support an organization ' s vision?

A) Performance coaching
B) Organizational policies and procedures
C) Organizational behavior management
D) Strategic analytics

3. During times of change, leaders need to effectively engage across what three levels of communication in order to maintain and heighten employee support?

A) Aspirational, factual, and inspirational
B) Providers, nurses, and allied health staff
C) Employee relations, strategic planning, and project management
D) Leaders, managers, and front line

4. A healthcare organization wants to leverage their patient experience scores to support their brand messaging that the organization is a world-class health provider. Which data element would BEST support this campaign?

A) A list of key drivers' performance within the past two fiscal years
B) A year-to-date top-box score for Overall Rating 0 to 10
C) A 3-to-5-year series trend of the organization's overall percentile ranking on the national benchmark
D) A previous fiscal year's percentile ranking for Likelihood to Recommend on the state benchmark

5. What is the median for this group of numbers?
13, 18, 13, 14, 13, 16, 14, 21, 13

A) 13
B) 15
C) 14
D) 18

Solutions: