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Salesforce Certified Slack Administrator Sample Questions:

1. Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?

A) When a few questions need to be answered quickly
B) When there is a new line of business at your company
C) When you need to let your manager know you are not feeling well
D) When you need to confirm meeting times

2. You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?

A) Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.
B) Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
C) Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
D) Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).

3. You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A) Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
B) No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
C) No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
D) Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.

4. You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A) Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
B) Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
C) Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
D) Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
E) Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.

5. You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A) Use an Admin API to manage and approve apps automatically.
B) Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
C) Turn on app approvals, and have users individually request to install each app.
D) Pre-approve daily productivity apps, and restrict apps that are not commonly used.

Solutions: