EXIN ITILFND_V4 : ITIL 4 Foundation

ITILFND_V4 real exams

Exam Code: ITILFND_V4

Exam Name: ITIL 4 Foundation

Updated: Aug 01, 2026

Q & A: 376 Questions and Answers

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Collaborate and promote visibility
- Start where you are
- Progress iteratively with feedback
- Optimize and automate
- Think and work holistically
- Keep it simple and practical
- Focus on value
Topic 2: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
- Services, service offerings, service relationships
- Service management as a practice
Topic 3: Technology and Information Management10%- Role of technology in service management
- Information management principles
Topic 4: Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Topic 5: ITIL Practices30%- Service management practices
  • 1. Availability management
    • 2. Service level management
      • 3. Problem management
        • 4. Business continuity management
          • 5. Incident management
            • 6. Change enablement
              • 7. Capacity and performance management
                • 8. Service request management
                  - General management practices
                  • 1. Supplier management
                    • 2. Relationship management
                      • 3. Continual improvement
                        • 4. Information security management
                          - Technical management practices
                          • 1. Deployment management
                            • 2. Software development and management
                              • 3. Infrastructure and platform management
                                Topic 6: ITIL Service Value System20%- Purpose and components
                                - Governance
                                - Continual improvement
                                - Service value chain
                                • 1. Engage
                                  • 2. Deliver and support
                                    • 3. Plan
                                      • 4. Improve
                                        • 5. Design and transition
                                          • 6. Obtain/build

                                            EXIN ITIL 4 Foundation Sample Questions:

                                            1. Which practice helps to ensure that the services delivered to customers are aligned with their needs?

                                            A) Service level management
                                            B) Change enablement
                                            C) Service request management
                                            D) Problem management


                                            2. Which statement about outcomes is CORRECT?

                                            A) Outcomes help a service consumer to assess the cost of a specific activity
                                            B) Outcomes rely on outputs to deliver results for a stakeholder
                                            C) Outcomes use activities to produce tangible or intangible deliverables
                                            D) Outcomes give service consumers assurance of products or services


                                            3. What are the types of asset management?

                                            A) IT asset management and technical management
                                            B) IT asset management and software asset management
                                            C) Operational management and IT asset management
                                            D) Operational and technical management


                                            4. How is a 'continual improvement register' used?

                                            A) To provide a structured approach to implementing improvements
                                            B) To authorize changes to implement improvement initiatives
                                            C) To record requests for provision of a resource or service
                                            D) To organize past, present, and future improvement ideas


                                            5. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

                                            A) Organizations and people
                                            B) Value streams and processes
                                            C) Information and technology
                                            D) Partners and suppliers


                                            Solutions:

                                            Question # 1
                                            Answer: A
                                            Question # 2
                                            Answer: B
                                            Question # 3
                                            Answer: B
                                            Question # 4
                                            Answer: D
                                            Question # 5
                                            Answer: A

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