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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

Question 1

Which statement is true about Service Lines?

A. R4 Commercial support is only available to Small and Medium Business (SMB).
B. All Printer Services lines are available for consumers who buy contractual services
C. The MG computer support line is available for consumers
D. MG support covers all business levels for Printing Systems.

Question 2

What makes selling services attractive to sales representatives?

A. Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
B. Sales representatives earn additional income on sales related to contractual services.
C. Corporate Enterprise and Public Sector customers frequently insist on purchasing services
D. Sales representatives are entitled to personal discounts.

Question 3

Which areas do the HP Care Pack services cover for consumers?

A. Deployment, Usage, and Care
B. Usage with HP Smart Friend only
C. Configuration, Usage, and Care
D. Care services only

Question 4

For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A. HP Smart Fix
B. HP HelpMe
C. HP CallMe
D. HP Smart Friend

Question 5

A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A. 8W Value Services
B. R10 Consumer Support
C. MN Consumer Support
D. P6 Consumer Support

Solutions: