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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create two Service Appointments and assign two different Resources.
B) Create one Service Appointment and add two Required Resources.
C) Create one Service Appointment and schedule two Resources.
D) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

2. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) The Maintenance Plan for the Account
B) The Due Date of the Service Appointment
C) When Service Resources are available for work
D) The Time Slots for Appointment Booking

3. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A) Salesforce mobile application
B) Salesforce browser-based application
C) Salesforce Field Service mobile application
D) Custom mabile application

4. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A) Add the Service Territory Location Related List on the Service Territory page layout.
B) Create the Service Territory Location as a Location lookup field.
C) Create the Service Territory Location as a Service Territory lookup field.
D) Add the Service Territory Location Related List on the Location page layout.

5. One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A) Assign the Technician to a new Service Territory.
B) Remove the Technician as a Preferred Resource.
C) Create an ExcludedResource for the Account.
D) Create a new Work Order Validation Rule.

Solutions: