Salesforce FS-Con-101 : Agentforce Field Service and Operations Consultant

Exam Code: FS-Con-101

Exam Name: Agentforce Field Service and Operations Consultant

Updated: Oct 11, 2026

Q & A: 125 Questions and Answers

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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Managing Work Orders	23%	- Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings
Topic 2: Asset and Maintenance Management	5%	- Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used
Topic 3: Quoting and Pricing	5%	- Given a scenario, determine the appropriate settings for quoting and pricing
Topic 4: Field Service Intelligence	3%	- Explain how Field Service Intelligence (FSI) dashboards are used
Topic 5: Field Service Mobile App	10%	- Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app
Topic 6: Managing Scheduling and Dispatch	28%	- Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling - Demonstrate how to use the dispatcher console
Topic 7: Managing Resources	16%	- Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians)
Topic 8: Inventory and Order Management	10%	- Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1

AW Computing groups its technicians based on seniority. The newest techs compriseTier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 yearsOn the job. Resources with more seniority should be considered for a job over Resources with less seniority. How should the field service administrator ensure this corporate policy is enforced Considering the Customer First scheduling policy is utilized consistently exceptIn emergency situations?

A. Make a relevance group on the work rule to filter based on the tier number and add the rule to thePolicy.
B. Create a queue for each tier group within each territory on the Service Appointment object.
C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1Techs with the highest number.
D. Create a custom number field to capture the tier number on the service resource.

Reveal Solution Discussion 0

Correct Answer: C 🗳️