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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question 1

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A. Deploy a unique chat per topic.
B. Create a pre-chat form to fill out before initiating Chat.
C. Enable Chat for only authenticated users and pass the user's information on hidden fields.
D. Create a flow for customers to fill out before initiating Chat.

Question 2

hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

A. Create a separate profile for your self-service site and your partner portal.
B. Use the same profile for your self-service site and your partner portal.
C. Use a restrictive default profile to begin with.
D. Assign the standard site profile as the default for self-registration.
E. Assign a cloned standard site profile as the default for self-registration.

Question 3

Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

A. Customer Service
B. Customer Account Portal
C. Partner Central
D. Help Center

Question 4

Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A. Case Type by Issue
B. Case deflection
C. Number of lead records created
D. Average Handle Time compared to Bot Session Time
E. CSAT (Customer Satisfaction score)

Question 5

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers

A. The Salesforce administrator is not marked as a delegated administrator on the partner account.
B. The Salesforce Administrator is not assigned a role in Salesforce.
C. The Salesforce Administrator is not a member of the Partner Community
D. The account record associated with the contact record is not enabled as a partner.

Solutions: