ServiceNow CIS-HR : Certified Implementation Specialist-Human Resources

CIS-HR real exams

Exam Code: CIS-HR

Exam Name: Certified Implementation Specialist-Human Resources

Updated: Oct 13, 2026

Q & A: 130 Questions and Answers

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About ServiceNow CIS-HR Exam

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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

For more info read reference:

CIS-HR Certification Reference

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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
HR Journeys & Lifecycle Events20%- Lifecycle Event structure and components
- Activity sets, trigger conditions, and activities
- Audience definition and field mappings
- Journey configuration and management
Security & Data Protection20%- Role-based and contextual security
- Platform security fundamentals
- HR data protection and access control
- Delegated Developer role usage
HR System Architecture30%- ServiceNow HR plugins
- HR table structure
- Application scoping
Core HR Applications & Employee Center30%- HR services, catalog items, and record producers
- Employee Center branding and customization
- Assignment rules setup
- Users, groups, skills, and roles configuration

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:

Question #1

If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

  • A. The roles were manually granted by a ServiceNow security user.
  • B. The Admin will always have access to all HR tables and data.
  • C. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
  • D. The roles were manually granted by an HR Admin.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Which application reviews the development plans of team members and tracks their progress?

  • A. Career Assessment
  • B. Employee Relations
  • C. Learning Portal
  • D. Manager Hub
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

An employee in Chicago submits a request using the Employee Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

  • A. An Assignment Rule creates a list of possible assignees
  • B. An Assignment Rule assigns tne Case to a group
  • C. The Case must be manually assigned
  • D. A Matching Rule assigns the Case to a group
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which application is used to send prompts to managers and employees in their flow of work?

  • A. Lifecycle Events
  • B. Proactive Prompts
  • C. HR Integrations
  • D. HR Performance Analytics
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

What method needs to be invoked from MatchingRuleProcessor class?

  • A. processAndGelList
  • B. processAndGetArray
  • C. processAndGetUsers
  • D. processAndGetCandidates
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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