Salesforce Arch-302 : Salesforce Certified B2C Solution Architect

Arch-302 real exams

Exam Code: Arch-302

Exam Name: Salesforce Certified B2C Solution Architect

Updated: Oct 12, 2026

Q & A: 154 Questions and Answers

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About Salesforce Arch-302 Exam

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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Models and Management25%- Plan data integration, synchronization, and governance
- Define data models and relationships across systems
- Manage data quality, migration, and lifecycle
Topic 2: Functional Capabilities and Business Value7%- Recommend suitable Salesforce products for business processes
- Evaluate product features and business outcomes
- Map customer journeys to B2C solutions
Topic 3: Architecture Design18%- Illustrate interactions between Salesforce clouds and third-party systems
- Design multi-cloud solution architecture
- Address security, compliance, and data residency requirements
Topic 4: Integration Strategy23%- Select integration patterns and APIs
- Evaluate tools, middleware, and custom development needs
- Design secure, scalable, and high-performance integrations
Topic 5: Discovery and Customer Success27%- Facilitate customer engagement and requirements gathering
- Define success criteria and implementation roadmap
- Validate architecture, systems of record, and risks

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1

A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university- wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.
What should a Solution Architect recommend to meet their needs?

  • A. Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments
  • B. Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect
  • C. Marketing Cloud and a single, consolidated Salesforce org spanning all departments
  • D. Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

  • A. Storefront wireframes
  • B. Journey map
  • C. Product backlog
  • D. Reference architecture
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

  • A. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
  • B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
  • C. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
  • D. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
  • E. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

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Question #4

Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

  • A. Marketing Cloud Mobile Push is required for this solution and must be enabled.
  • B. Manage B2C Commerce geolocation data for stores on an order by order basis.
  • C. Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
  • D. Manage inventory data inside of B2C Commerce so it is easier to parse by store.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality.
Which three options should a Solution Architect recommend to help the company with this goal?
Choose 3 answers

  • A. Salesforce DX
  • B. GIT Repository
  • C. Static Code Analysis tools
  • D. Smoke testing
  • E. CI/CD Pipelines
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

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