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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A) The business requires English-only support
B) The business needs to respond or initiate social media interactions
C) The business needs blended multichannel
D) The business considers the contact center as mission critical
E) The business requires feature richness

2. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Integrations, services, and assets, as well as the leveraging of open standards.
B) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
D) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.

3. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
B) Avaya Automated Chat
C) Avaya IP Office Contact Centre'
D) Avaya Interaction Center

4. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
B) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
C) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.

5. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

Solutions: