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Exam Code: QQ0-100
Exam Name: HDI qualified help desk analyst(hda)
Updated: Aug 29, 2026
Q & A: 116 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Incident Management and Problem Resolution | - Troubleshooting techniques
|
| Topic 2: Customer Service and Support Fundamentals | - Customer relationship management
|
| Topic 3: Service Desk Operations | - Tools and technologies
|
| Topic 4: Professionalism and IT Service Management Basics | - ITSM fundamentals
|
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