Avaya 72400X : Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam

72400X real exams

Exam Code: 72400X

Exam Name: Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam

Updated: Sep 15, 2026

Q & A: 60 Questions and Answers

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Avaya 72400X Exam Syllabus Topics:

SectionObjectives
Avaya IX Workplace Clients & Device Services- Client configuration and deployment
  • 1. Authentication and registration mechanisms
    • 2. Provisioning methods for IX Workplace clients
      - Avaya Aura Device Services (AADS)
      • 1. Dynamic configuration parameters
        • 2. Calendar and Outlook integration
          Avaya Aura Core Communication Components- Session Manager & Communication Manager
          • 1. SIP and P2P video enablement
            • 2. Call control and routing
              Avaya Aura Presence Services & Messaging- Contact and presence management
              • 1. Contact storage and directory services
                • 2. Presence state synchronization
                  - IM and multimedia messaging
                  • 1. Persistent conversations across devices
                    • 2. File and media exchange
                      Avaya Equinox / Team Engagement Solutions- Collaboration architecture
                      • 1. WebRTC and media anchoring
                        • 2. Equinox conferencing services

                          Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

                          Question #1

                          A support technician wants to retrieve a Customer Support Package from an Avaya Equinox Conferencing component (for example, an Equinox Media Server), to open a ticket with Avaya technical support.
                          What is the procedure to retrieve the package?

                          • A. Access Equinox Management web GUI, choose a respective device from the list under Devices, and pick the Retrieve Customer Support Package option from the menu.
                          • B. Access the component's CLI and navigate to /opt/Avaya/logs/CSP.
                          • C. Access Equinox Management web GUI and navigate to Logs & Events > Logs > Retrieve Customer Support Package.
                          • D. Access Equinox Management web GUI, and configure an external file transfer server under Settings.
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Question #2

                          When an Avaya IX Workplace Client user tries to send an Instant Message, a Send Failed error message is displayed.
                          Where and how could this error be corrected?

                          • A. From the Breeze CLI, run the configuration script and verify/correct the Front-End FQDN.
                          • B. In SMGR web GUI, verify and correct the value for IM Gateway in the User's Profile.
                          • C. From the Multimedia Messaging CLI, verify and correct the local host FQDN in etc/hosts.
                          • D. In AADS web GUI, verify and correct the value for SET ESMSRVR parameter.
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Question #3

                          Which two options are available for the traceSM command? (Choose two.)

                          • A. STUN/TURN/ICE
                          • B. SDP
                          • C. SIP
                          • D. WEBRTC
                          • E. TLS Handshaking
                          Reveal Solution  Discussion  0

                          Correct Answer: C,D  🗳️

                          Question #4

                          A user is trying to register their Avaya IX Workplace for Web Client from the Public Network, but it displays the message:
                          "Connecting" indefinitely
                          Using traceSBC reveals no messages at all.
                          What is the reason for the clients failure to register?

                          • A. The STUN/TURN configuration is incorrect on the Media Server.
                          • B. The STUN/TURN configuration is incorrect on the ASBCE.
                          • C. There is a problem with the user's Client certificate.
                          • D. There is an issue with the ASBCE B1 interface.
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Question #5

                          Which troubleshooting tool is used to determine the state of Avaya Aura Device Services (AADS) after installation/upgrade?

                          • A. traceSM
                          • B. AADSInstallStatus.sh script
                          • C. Post-Install Verification tool
                          • D. User Diagnostics tool
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

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