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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A. Split
B. Skill
C. Vector
D. Agent

Question 2

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A. SER MGT Port
B. NET MGT Port
C. NET 1Port
D. XVR-300XB port

Question 3

Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A. External
B. Local
C. Adjunct
D. Integrated

Question 4

Which Call Center package includes Expert Agent Selection (AES)?]

A. Call Center Introductory
B. Call Center Elite
C. Call Center Basic
D. Call Center Standard

Question 5

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. CM version is not matching CMS setup.
B. CMS version is misconfigured on the system-parameters features form.
C. There is no network connection to CLAN.
D. CMS version is not configured an the system-parameters features farm,

Solutions: