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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about the Connect Common Object Model? (Choose two.)

A) Sub-objects contain only primitive data types.
B) CRUD operations can be performed on sub-objects only through their parent primary object.
C) Primary objects have only independent life cycles.
D) An array object is a collection of primary objects.
E) Primary objectscontain either primitive data types or sub-objects.

2. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
B) In the Platinum SLA modify the total incident count to 100 and save it.
C) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
D) Rename the Platinum SLA, change the total incident value to 100, and save it.

3. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It can change views of articles.
B) It can request translations of articles.
C) It can publish and un-publish articles.
D) It cannot change the owner of articles.
E) It cannot delete articlesfrom the Content Type.
F) It cannot change product/category of articles.

4. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) The tuning process automatically corrects it.
B) You must correct the spelling manually.
C) You must check if alternative synonyms exist.
D) Knowledge Advanced does not accept words that are not in the dictionary.

5. Which two features can you use toconnect output levels in a report? (Choose two.)

A) drill-down filters
B) grouping
C) variables
D) drill-down links
E) dashboards

Solutions: